IT Support & Solutions
Primary PC Solutions have steadily built a solid reputation for providing robust support services to Businesses
We pride ourselves in developing solid relationships with our customers and aim to feel more of an extension to your own internal team than a 3rd party
This is why we put in the effort to develop a suitable long-term plan for your IT Solutions that’s customised to fit your style and workflow. Over the years we’ve assisted 100s of Businesses in the Southwest.
Our support team are experienced in all aspects of business IT including but not limited to:
- Desktop and Laptop Hardware/Software issues
- Network connectivity, VPN and routing issues
- Managed device policy and software deployment
- Email service and sharing solutions
- Supporting remote offices and work from home staff
- Server Support
- Network and Host Firewall troubleshooting
While we offer all of our services as pay-as-you-go, our main focus is in providing our clients with Service Level Agreements (SLA)s. In a nutshell, for a fixed monthly fee, we work with you to pro-actively manage your Companies IT network which leaves you free to concentrate on your Business!
Why go for an SLA?
The benefits of an SLA are many but include the following:
- Increased overall reliability of the system with less “downtime”
- Enhanced user confidence in the system & increased utilisation
- Increased productivity with less time spent troubleshooting
- Allows controlled budgeting for IT expenditure
- Advice on the latest technologies to enhance effectiveness
- Issues resolved proactively rather than reactively
- Peace of mind
- Managed security patches and maintenance of your IT systems
How we make your workflow smoother
We offer and implement many aspects of technology that you may not consider. Below is a few of the most common features we implement on our client IT Networks.
Server Solutions
- Centrally manage your staff user accounts, allowing them flexibility to logon where they like using a single set of credentials at work.
- Security groups, allow and restrict access to different files, printers and other services based on groups, useful for delegating access to managers and different departments centrally.
- Deploy standardised settings, software, file shares, printers and policy all from your server, without having to do this manually on each device.
- Central file sharing.
Network Services
- Connect branch and head offices together with site-to-site VPN
- Allow work from home
- Remotely control your desktop or laptop
- Segregate your networks for security (VOIP, CCTV)
- Prioritise important network traffic, traditionally voice and video streams (eg. Teams)
- Load balance internet connections
Cloud Services
- Managed email with Microsoft 365
- Share files over the internet with: SharePoint, Azure Files or Datto Workplace
- Manage mobile devices with Microsoft Endpoint Management and Autopilot